Returns & Refunds

Last updated: 10 September 2026

Our 60-day guarantee

If Seorin isn't right for you, contact us within 60 days of delivery at hello@seorincare.com and we'll arrange a refund or a replacement. You don't need to give a reason. This is a commercial guarantee we offer on top of your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

How to start a return

1. Email hello@seorincare.com with your order number.
2. We'll reply with return instructions within 2 business days.
3. Send the item back. Please keep your proof of postage.

For change-of-mind returns under our 60-day guarantee, return postage is at your expense. Where an item is faulty, not as described, or does not meet a consumer guarantee, we cover return postage.

Refunds

Once we receive and inspect your return we'll notify you and issue the refund to your original payment method within 5 business days. Depending on your bank it can take a few more days to appear on your statement.

Damaged or incorrect items

Please inspect your order on arrival and contact us straight away if the item is damaged, defective, or not what you ordered. A photo helps us sort it out faster.

Contact

Seorin — hello@seorincare.com